766OK Deposit Guide — Fund Your Account Easily via Mobile Wallet

Likely cause: The Transaction ID (TrxID) was not submitted on the cashier page, or the wrong amount was sent.

Fix: Copy the correct TrxID from your wallet app's SMS or notification and resubmit it in the "Confirm Deposit" form on the cashier page. If it still doesn't show, contact 24/7 live chat with your TrxID.

Likely cause: A TrxID is usually 10–12 digits long. Even one wrong digit means the system cannot match the transaction.

Fix: Get the correct TrxID from your wallet app's transaction history. Contact live chat and provide your wallet number, amount, and approximate time — the team can verify and credit it manually.

Likely cause: A temporary delay on the wallet network, or the payment was sent to the wrong number.

Fix: Check "Transaction History" in your wallet app and confirm the recipient number matches the 766OK number provided. If it matches, contact live chat with your TrxID. If sent to the wrong number, you'll need to request a refund directly from your wallet provider's support.

Likely cause: The minimum withdrawal amount of ৳900 was not met, or account verification is still incomplete.

Fix: Make sure your balance is at least ৳900 before submitting a withdrawal. Complete identity verification (NID or passport) before your first withdrawal — the process usually takes within 12 hours.

Likely cause: The form was submitted more than once.

Solution: The system does not accept the same TrxID twice, so your balance will never be credited double. If you see an error message, share the TrxID in live chat — the support team will verify and resolve it.

Possible reason: Peak-hour delays on the mobile wallet network, which usually resolve within the 6-minute window.

Solution: Wait 10 minutes and refresh the page. If the balance still hasn't updated, contact 24/7 live chat with your TrxID. The 766OK support team is available at any time.